Privacy Policy

At Melian Vintage, we are committed to protecting the privacy of individuals who visit our online store and make purchases or contact us.

This Privacy Policy explains how we collect, use, and protect the personal data you provide to us through our online store.

1. Data Controller

• Name: Héctor A. Melian Roque
• Brand: Melian Vintage
• Address: Calle Muelle Las Palmas, 2A local, Las Palmas de Gran Canaria (35003), Spain
• Email: soporte@melianvintage.com

Melian Vintage is the controller for the personal data collected through this online store, under the terms established by the General Data Protection Regulation (GDPR) and applicable Spanish legislation.

2. What data do we collect?

Depending on how you use our store, we may collect different types of information, including:

• First and last name.
• Shipping and billing address.
• Postal code, city, and country.
• Email address.
• Phone number when necessary to manage an order or its delivery.
• Information related to orders placed.
• Information necessary to manage returns, refunds, or incidents.
• Information you provide when contacting us.
• Data related to your communication and marketing preferences, when you have given your consent.
• Technical and browsing data that may be collected through cookies and similar technologies, in accordance with our cookie settings.

We do not request more personal information than is necessary to provide our services and manage the purposes described in this policy.

3. What do we use your data for?

We may use your personal data for the following purposes:

Order Management

We use your data to:

• Process and manage your purchases.
• Prepare and ship the purchased products.
• Facilitate order delivery.
• Send you information related to your order status.
• Manage payments, refunds, and other purchase-related operations.
• Handle issues related to the order.

Customer Service

We use the data you provide to respond to your inquiries, requests, and complaints, and to offer assistance related to our products and services.

Returns and Refunds

We may process the information necessary to manage requests for returns, exchanges, product issues, refunds, and claims.

Compliance with Legal Obligations

We may process certain data when necessary to comply with legal obligations applicable to our activity, including tax, accounting, and consumer protection obligations.

Commercial Communications

If you voluntarily subscribe to our newsletter or agree to receive commercial communications, we may use your email address to send you information about news, collections, promotions, and other communications related to Melian Vintage.

You may withdraw your consent to receive these communications at any time.

Subscription to commercial communications is independent of making a purchase. The AEPD indicates that consent for a specific purpose must be distinguished from general information about data processing.

4. Legal Basis for Processing

The processing of your data may be based on different legal grounds depending on the purpose:

• Execution of a contract: to manage and fulfill orders you place.
• Compliance with legal obligations: when it is necessary to retain or disclose certain data to comply with our legal obligations.
• Consent: for certain commercial communications and other purposes that require your authorization.
• Legitimate interest: when applicable and always respecting your rights and freedoms.

5. Who may we share your data with?

In order to provide our services, we may need to rely on providers and collaborators who act as data processors or who participate in the provision of certain services.

These may include:

• Shopify, as the technology platform used to manage our online store.
• Printful, as a provider for the production and preparation of certain products sold in our store.
• Transport and logistics providers necessary to carry out deliveries.
• Payment service providers necessary to process purchases.
• Technology and service providers necessary for the operation, security, and maintenance of the store.

These providers will only have access to the information necessary to provide the corresponding services and will be subject to the applicable data protection obligations.

We may also disclose data when a legal obligation requires us to do so.

6. International Data Transfers

Some of the technology providers used to provide our services may be established outside the European Economic Area or use infrastructure located in other countries.

When international data transfers occur, they will be carried out in accordance with the mechanisms and safeguards provided by applicable data protection regulations.

7. How long do we keep your data?

We will retain your personal data for the time necessary to fulfill the purposes for which it was collected.

When a contractual relationship exists, we may retain certain information for the time necessary to manage the commercial relationship and subsequently for the periods required by applicable legal obligations, especially in tax and accounting matters.

Data used for commercial communications will be retained while you maintain your consent or until you request to stop receiving them, without prejudice to other applicable legal retention obligations.

The AEPD recommends informing of the retention period or, when it is not possible to specify it, of the criteria used to determine it.

8. Your Rights

You may exercise, where applicable, the following rights:

• Access: to know what personal data we process about you.
• Rectification: to request the correction of inaccurate or incomplete data.
• Erasure: to request that we delete your data when legally possible.
• Objection: to object to certain processing operations.
• Restriction: to request the restriction of processing in cases provided by law.
• Portability: to receive certain personal data in a structured and commonly used format, when applicable.
• Withdraw consent: when processing is based on your consent.

You can exercise your rights by writing to us at:

soporte@melianvintage.com

The AEPD recognizes these rights and recommends providing a clear means to exercise them.

9. Right to File a Complaint

If you believe that the processing of your personal data does not comply with applicable regulations, you can file a complaint with the Spanish Data Protection Agency (AEPD), the competent supervisory authority in Spain.

10. Data Security

We adopt reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure, or destruction.

However, no system for storing or transmitting information via the Internet can guarantee absolute security.

11. Children's Data

Our store is intended for individuals with the legal capacity to make purchases.

We do not deliberately collect personal data from minors when there is no adequate legal basis for doing so.

12. Cookies and Similar Technologies

Our store uses cookies and similar technologies necessary for its operation and, where applicable, for other purposes.

Specific information about the use of cookies and the available options for managing them can be found in our Cookies Policy and in the cookie preferences panel available in the store.

13. Updates to this Policy

We may update this Privacy Policy when necessary to adapt it to legal, technical, or business-related changes.

The version published on this page will be the version in force at any given time.

Last update: September 04, 2026